Q:  I find the interview process is such a challenge.  I hire the people I think will do the best job based upon an interview, but I never really know how she or he will actually perform.  Everyone I interview tells me that they work hard, are organized and are dedicated.  Yet, after I hire them they rarely live up […]

Q: I’m struggling with the current dynamics in my office.  Right now I have a highly effective group of individuals. The work they do individually is bold and outstanding; however they do not work together well.  For example, I have a hygienist who will not cover for any other hygienist. To her credit she did […]