Month: June 2018

The ABC’s of PTO

Q:  “I’m thinking of making some changes to my practice’s paid time off (PTO) policy.  Are there any best practices you can recommend or things I should consider when rewriting this policy?” A:  Providing employees with PAID time away from work in the form of PTO, vacation time, sick leave, paid holidays etc. is not […]

Quality Interview Questions Improve Hiring Outcomes

Q:  I find the interview process is such a challenge.  I hire the people I think will do the best job based upon an interview, but I never really know how she or he will actually perform.  Everyone I interview tells me that they work hard, are organized and are dedicated.  Yet, after I hire them they rarely live up […]

Good Leadership Can’t be Outsourced

Q: I’m struggling with the current dynamics in my office.  Right now I have a highly effective group of individuals. The work they do individually is bold and outstanding; however they do not work together well.  For example, I have a hygienist who will not cover for any other hygienist. To her credit she did […]