Q: I am putting together a policy and procedure manual for my office. Recently I wrote a few new policies and introduced them to the staff. It was a disaster. I was met with resistance and resentment and they complained about not being involved in the process. I am concerned about the time it […]
Q: “I’m thinking of making some changes to my practice’s paid time off (PTO) policy. Are there any best practices you can recommend or things I should consider when rewriting this policy?” A: Providing employees with PAID time away from work in the form of PTO, vacation time, sick leave, paid holidays etc. is not […]
Q: I find the interview process is such a challenge. I hire the people I think will do the best job based upon an interview, but I never really know how she or he will actually perform. Everyone I interview tells me that they work hard, are organized and are dedicated. Yet, after I hire them they rarely live up […]
Q: I’m struggling with the current dynamics in my office. Right now I have a highly effective group of individuals. The work they do individually is bold and outstanding; however they do not work together well. For example, I have a hygienist who will not cover for any other hygienist. To her credit she did […]